Case Studies & Results — Excel & Grace Consulting
Our Work

Real Problems.
Real Results.

Every case study below is a real business, a real problem, and a real outcome. Names withheld for confidentiality where requested.

Hospitality · Lagos · 27 Years in the Industry "The Way They Were Coming In
Was How They Were Leaving" Steven Omali, MD — Class Suites, Lagos
Steven Omali, MD Class Suites — Excel & Grace Consulting
Hear It From Steven "I walk into branches and I don't know the people — and I go and sit down."
25–30% Revenue growth — same rooms, same branches
₦2.5B Annual turnover, up from ₦2.2B
Off BP Meds — doctors confirmed he no longer needs them
The Problem
  • No HR system — every hire involved the MD personally
  • Staff walked out with the process; nothing stayed behind
  • Tried setting up HR before — no structure, no systems
  • Revenue flat despite 27 years of industry experience
What We Did
  • Built a full HR department with documented processes
  • Recruited the best HR head in the company's history
  • Designed onboarding systems that outlast any individual
  • Recommended and implemented a salary review
  • Set up an Advisory Board for governance
💡 Lesson: When your people leave, your process should stay. Build systems — not dependencies.
Healthcare · Multi-Arm Group · Port Harcourt "We Had All the Parts.
We Just Couldn't Make the Engine Work." Godwin Emanuel, Managing Partner — Mozuk Healthcare Group
Godwin Emanuel, Mozuk Healthcare — Excel & Grace Consulting
Hear It From Godwin "At no point in the history of any business should you feel you can do it alone."
20%+ Revenue growth every single year for 4–5 years
100%+ Total revenue growth since engagement began
Zero Complacency — team does marketing every Saturday
The Problem
  • 4 business arms — no structure tying them together
  • No clear business model the market could respond to
  • No performance metrics; couldn't tell if the business was optimising
  • MD making every HR decision — based on feeling, not policy
What We Did
  • Restructured all 4 arms with clear reporting lines
  • Built performance management with weekly and monthly reviews
  • Set bold revenue targets — the kind that made them uncomfortable
  • Became an ongoing external accountability partner
💡 Lesson: You can't measure what you don't track. And you can't grow what you can't measure.
FMCG Distribution · 4 States We Stopped ₦50m in Annual Losses
Nobody Could Explain FMCG Distributor — Beverages, 4 States
₦50m Annual losses exposed and stopped
18%→3% Shrinkage reduction across all locations
The Problem
  • Stock always "missing" with no explanation
  • No inventory management system in place
  • Shrinkage running at 18% across locations
What We Did
  • Conducted a full stock audit across all locations
  • Introduced and set up inventory management software
  • Trained warehouse staff on proper stock handling
💡 Lesson: Your stock is your cash. If it leaks, your business bleeds.
Banking · Regional Office · 500+ Staff How a 3-Day Retreat Produced
Record-Breaking Quarterly Results Commercial Bank Regional Office
+35% Staff engagement increase post-retreat
Record Breaking quarterly performance that followed
The Problem
  • Low staff morale across the board
  • Leadership conflict affecting key decisions
  • Consistently missed quarterly targets
What We Did
  • Hosted a structured 3-day executive retreat
  • Trained leadership on communication and performance management
  • Designed a post-retreat accountability framework
💡 Lesson: Culture eats strategy for breakfast. Fix your leadership first.
Conglomerate · Divestment Advisory · 7 Business Units Helping a Family Conglomerate Free ₦500m
and Reduce Family Conflict Family-Owned Conglomerate
₦500m Capital freed from divested business units
Leaner Remaining units now more profitable and focused
The Problem
  • Multiple unprofitable business units bleeding the group
  • Family conflict over strategic direction
  • No governance framework in place
What We Did
  • Conducted a 90-day business review across all 7 units
  • Recommended divesting 2 units, restructuring 3
  • Designed a family governance framework
💡 Lesson: Sometimes growth is not adding more. It's cutting off what no longer fits.
Who We Serve

We Work With One Kind
of Business Owner.

You have been in business for years. You do serious numbers. But something is not working the way it should. You know it. You feel it.

See If This Is You →
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Importers & Traders — 20+ years in, no succession plan in sight
🏗️
Multi-Business Owners — nothing runs without your direct involvement
🏭
Manufacturers — revenue is good, but management is still chaotic
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Oil, Gas & Marine — all the compliance and operations weight falls on you
📈
Ready to Scale — but the business still can't survive without your presence
Client Voices

What They Say After the Work

"I used to be on blood pressure medication. My doctors in England said — Steve, you don't need it anymore. Departments started functioning on their own. Processes were automatically working."

Steven Omali — MD, Class Suites

"At no point in the history of any business should you feel you can do it alone. When you start thinking you have it all sorted — just know you have started nose-diving."

Godwin Emanuel — Managing Partner, Mozuk Healthcare

"They helped us make the tough call to divest. We freed up ₦500m, reduced family conflict, and built a governance structure that will outlive us."

Conglomerate CEO
Why Excel & Grace

Most Consultants Give You Reports.
We Give You Results.

Other Consulting Firms

Analyse. Document. Disappear.

  • Give you a thick document full of recommendations
  • Leave implementation entirely to you
  • Have never actually run a business themselves
  • Charge for strategy, disappear before results
  • One-size-fits-all frameworks for every client
This Is Us
Excel & Grace Consulting

We Stay Until It Works.

  • We sit with you to understand the real problem first
  • We execute alongside your team — not just advise them
  • Our expertise comes from running our own businesses
  • We measure success by your results, not our deliverables
  • We treat your business the way we treat our own